Shipping Policy.

This Shipping Policy applies to all orders placed through Selora BioSystems and/or Selora Technologies, Inc., collectively referred to as “Selora,” “we,” “us,” or “our.”

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy, our Terms and Conditions, Product Disclosure, Research Use Policy, Solvent Use Policy, Return Policy, and Privacy Policy.

All products sold by Selora BioSystems are supplied strictly for qualified laboratory research use only. Shipping, packaging, storage, handling, and delivery information is provided only for lawful research-material handling and must not be interpreted as human-use, animal-use, medical, diagnostic, therapeutic, dosing, administration, or personal-use guidance.

1. Order Processing

Orders are processed after successful payment, order review, and internal approval.

Standard processing time is typically 1–3 business days, excluding weekends, holidays, carrier delays, weather disruptions, inventory delays, payment review, compliance review, or other circumstances outside Selora’s control.

Submitting an order does not guarantee acceptance. Selora reserves the right to review, hold, cancel, refund, or refuse any order at its sole discretion.

Orders may be delayed, refused, or canceled if Selora determines that the order, customer communication, shipping destination, product combination, payment information, purchaser profile, or surrounding circumstances may be inconsistent with research-use-only requirements, applicable law, safety expectations, or company policy.

2. Business Days and Shipping Cutoff

Business days are Monday through Friday, excluding federal holidays and company-observed closure dates.

Orders placed after the daily shipping cutoff may be processed the next business day.

Selora may delay shipment during extreme weather, carrier disruptions, holidays, high-volume periods, inventory review, payment review, or compliance review.

Shipping cutoff times, carrier pickup times, and dispatch dates may vary.

3. Shipping Methods and Rates

Available shipping methods and rates are shown at checkout.

Shipping charges may vary based on order size, package weight, destination, carrier availability, selected shipping speed, packaging requirements, and insurance options.

Selora reserves the right to update shipping rates at any time without prior notice.

Free shipping promotions, if offered, may be subject to order minimums, location restrictions, product restrictions, or company approval.

4. Shipping Destinations

Selora currently ships to approved locations within the United States and approved international destinations, unless otherwise stated.

Selora may restrict shipping to certain states, territories, countries, addresses, forwarding services, freight forwarders, PO boxes, mail drops, hotels, temporary addresses, or other locations at its sole discretion.

Customers are solely responsible for determining whether purchase, receipt, possession, storage, handling, import, export, or use of any product is lawful in their jurisdiction.

Selora reserves the right to cancel or refuse any order where shipping may create legal, regulatory, safety, carrier, customs, payment, fraud, or business concerns.

5. Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Selora is not responsible for delays, losses, returns, or failed deliveries caused by:

Incorrect addresses
Incomplete addresses
Missing apartment, suite, unit, or building numbers
Invalid ZIP codes
Carrier access issues
Locked buildings
Delivery restrictions
Refused delivery
Unclaimed packages
Customer relocation
Use of a forwarding address
Failure to update shipping information before processing

Address changes must be requested in writing before the order is processed. Selora cannot guarantee that address changes can be made after an order has entered processing, packing, label creation, or shipment.

6. Research-Use Packaging

Selora packages products using protective materials intended to support research-use shipment.

Packaging may include, where appropriate:

Protective mailers or boxes
Insulation
Cold packs or temperature-support materials
Bubble protection
Product labels
Lot or batch information
Packing slips
Research-use documentation
Handling notices

Packaging methods may vary depending on product type, order size, weather conditions, carrier availability, and internal shipping procedures.

Any packaging or handling information is provided only for research-material shipment and must not be interpreted as human-use, animal-use, medical, diagnostic, therapeutic, dosing, injection, administration, or personal-use guidance.

7. Temperature-Sensitive Shipments

Some research materials may be shipped with insulation, cold packs, or temperature-support packaging when Selora determines it is appropriate.

Cold packs, insulation, or temperature-support packaging are intended to support transit conditions only. They do not guarantee that a package will arrive cold, frozen, refrigerated, or at any specific temperature.

Selora does not guarantee uninterrupted cold-chain control unless expressly stated in writing for a specific order.

Temperature exposure during transit may be affected by:

Carrier delays
Weather conditions
Delivery location
Package placement
Time left outside after delivery
Customer availability
Carrier routing
Weekend or holiday delays
Missed delivery attempts
Incorrect addresses
Extreme heat or cold

Customers are responsible for tracking shipments, retrieving packages promptly upon delivery, inspecting the package, and storing research materials according to applicable research-handling procedures.

Selora is not responsible for heat or cold exposure after carrier-confirmed delivery.

8. Tracking Information

Tracking information will be provided when available.

Once a tracking number is issued, the customer is responsible for monitoring shipment progress and making arrangements to receive the package.

Carrier tracking updates may be delayed or inaccurate during transit. Selora is not responsible for carrier scan delays, missed scans, routing changes, or estimated delivery changes.

If tracking shows a package as delivered, Selora may rely on carrier-confirmed delivery records.

9. Delivery Responsibility

Customers are responsible for ensuring that someone is available to receive or promptly retrieve the package.

Selora is not responsible for:

Packages left outside after delivery
Packages stolen after delivery
Packages delivered to mailrooms, lockers, reception areas, front desks, parcel rooms, or shared delivery areas
Packages damaged after delivery
Packages exposed to heat, cold, rain, snow, or sunlight after delivery
Packages not retrieved promptly
Packages delivered to an address entered by the customer
Carrier-confirmed deliveries

If theft or misdelivery is suspected, the customer should contact the carrier directly and file any applicable carrier claim.

10. Lost, Delayed, or Damaged Shipments

Any shipping issue must be reported to Selora in writing within 48 hours of delivery or expected delivery.

This includes:

Lost package
Damaged package
Missing item
Incorrect item
Documentation issue
Visible leakage
Broken vial
Packaging damage
Temperature concern
Carrier delay concern
Delivery discrepancy

Selora may require:

Order number
Tracking number
Clear photos of the outer package
Clear photos of inner packaging
Clear photos of product condition
Shipping label photo
Product label photo
Lot or batch number
Description of the issue
Carrier claim number, if applicable
Any other documentation reasonably requested

Failure to report within the claim window or provide required documentation may result in denial of the claim.

11. Damaged Package Procedure

If a package arrives visibly damaged, customers should preserve all packaging and product materials until Selora completes review.

Do not discard:

Outer shipping box or mailer
Shipping label
Insulation
Cold packs
Bubble wrap
Product containers
Labels
Packing slip
Documentation

Selora may deny claims if packaging is discarded before review or if the customer cannot provide sufficient photographic evidence.

Approved claims may be resolved by replacement, store credit, refund, or another remedy determined by Selora in its sole discretion, subject to applicable law.

12. Missing or Incorrect Items

Missing or incorrect items must be reported in writing within 48 hours of delivery.

Customers must include the order number, packing slip, product photos, package photos, and a description of the issue.

Selora may compare the claim against internal packing records, order records, weight records, product inventory records, shipping documentation, and customer account history before approving any replacement or refund.

13. Shipping Insurance

Shipping insurance may be offered at checkout.

When selected, shipping insurance may provide limited coverage for packages confirmed by the carrier as lost, misdelivered, or delivered damaged, subject to the insurance terms and documentation requirements.

Shipping insurance does not cover:

Incorrect addresses provided by the customer
Incomplete addresses
Packages marked delivered by the carrier
Theft after delivery
Failure to retrieve a package
Carrier delays
Weather delays
Heat or cold exposure after delivery
Refused shipments
Unclaimed packages
Insufficient documentation
Customer misuse
Suspected prohibited use
Issues reported outside the claim window

If shipping insurance is declined, Selora may have limited ability to replace, refund, or assist with lost, delayed, or damaged shipments.

Approved insured claims may be fulfilled by replacement shipment, store credit, refund, or other remedy determined by Selora in accordance with applicable policy and law.

14. Carrier Delays

Delivery estimates are not guaranteed.

Selora is not responsible for delays caused by:

Carrier volume
Weather
Natural disasters
Holidays
Mechanical issues
Labor disruptions
Incorrect routing
Security inspections
Customs or regulatory review
Missed delivery attempts
Remote delivery locations
Payment review
Compliance review
Events outside Selora’s control

Shipping fees are generally non-refundable for carrier delays unless required by law or expressly approved by Selora in writing.

15. Returned, Refused, or Undeliverable Packages

Packages may be returned to Selora due to incorrect address, failed delivery attempts, refusal of delivery, carrier restrictions, unclaimed packages, inaccessible locations, or other delivery issues.

Returned packages may not be eligible for refund or reshipment depending on product condition, transit time, temperature exposure, chain-of-custody concerns, and compliance review.

If Selora approves reshipment, additional shipping fees may apply.

Selora may deny reshipment or refund if the return was caused by customer error, refusal, incomplete address, failure to retrieve, suspected prohibited use, or violation of these policies.

16. Split Shipments and Partial Fulfillment

Selora may ship orders in multiple packages or partial shipments at its discretion.

This may occur due to inventory availability, order size, packaging requirements, product type, carrier limitations, or internal fulfillment procedures.

Customers may receive separate tracking numbers for split shipments.

Partial shipment does not cancel the remaining portion of the order unless Selora notifies the customer otherwise.

17. Weather Holds and Shipping Delays for Product Protection

Selora may delay shipment when weather, carrier disruptions, holidays, or timing could increase risk of package delay, excessive heat, excessive cold, weekend holdover, or delivery failure.

Selora may also avoid shipping on certain days to reduce the chance of packages sitting in carrier facilities over weekends or holidays.

Customer requests for immediate shipment may be denied if Selora believes delayed shipment is more appropriate.

18. Order Cancellation Before Shipment

Customers may request cancellation before an order enters processing, packing, label creation, or shipment.

Cancellation is not guaranteed.

Once an order has been processed, packed, labeled, shipped, or transferred to the carrier, cancellation may no longer be available.

If an order is canceled before shipment, Selora may issue a refund to the original payment method, subject to payment processor timing and any applicable fees allowed by law.

19. Research-Use Compliance and Shipping Refusal

Selora reserves the right to refuse shipment, cancel an order, or restrict an account if customer communications, order behavior, destination, product selection, or other circumstances suggest:

Human use
Animal use
Injection use
Ingestion use
Administration use
Personal use
Dosing questions
Reconstitution-for-administration questions
Resale for human or animal use
Relabeling or repackaging
Fraud
Chargeback risk
Regulatory risk
Violation of Selora policies

Selora may decline to ship or fulfill orders that create legal, safety, compliance, payment, reputational, or operational concerns.

20. International Shipping

At this time, Selora ships only to the United States and approved international destinations, unless otherwise stated.

For any approved international shipment, the customer is solely responsible for:

Import legality
Customs clearance
Duties
Taxes
Brokerage fees
Import permits
Documentation requirements
Delays
Seizures
Rejected imports
Local compliance

Selora is not responsible for customs delays, customs holds, seizure, destruction, return, additional fees, or refusal of entry by any customs or regulatory authority.

International shipping fees, duties, taxes, and customs-related charges may be non-refundable unless required by law.

21. Product Inspection Upon Receipt

Customers must inspect all shipments immediately upon receipt.

Inspection should include:

Product name
SKU
Lot number
Batch number
Quantity
Label condition
Package condition
Visible damage
Documentation included
Storage requirements
Carrier delivery condition

Any issue must be reported within the claim window.

Failure to inspect and report promptly may result in denial of any replacement, refund, or shipping claim.

22. No Medical or Personal-Use Shipping Support

Selora does not provide shipping support related to human use, animal use, personal use, dosing, administration, injection, ingestion, treatment, side effects, therapeutic outcomes, or reconstitution-for-administration.

Customer service will not answer questions about how shipment timing, temperature, packaging, or storage may affect human or animal use.

Any communication suggesting prohibited use may result in refusal of service, order cancellation, account restriction, or permanent account termination.

23. Limitation of Liability for Shipping

To the fullest extent permitted by law, Selora shall not be liable for any direct, indirect, incidental, consequential, special, punitive, exemplary, personal, bodily, economic, regulatory, property, research, or business damages arising from or related to:

Shipping delays
Carrier errors
Lost packages
Damaged packages
Incorrect addresses
Delivery theft
Temperature exposure
Weather delays
Returned shipments
Customs issues
Misdelivery
Failure to retrieve package
Product handling after delivery
Customer misuse
Unauthorized use
Human use
Animal use
Personal use
Any prohibited use

Selora’s total liability for any shipping-related claim shall not exceed the amount paid for the specific product or shipment giving rise to the claim, unless otherwise required by law.

24. Acceptance of Shipping Policy

By placing an order with Selora BioSystems, you acknowledge and agree that:

You have read and accepted this Shipping Policy.

You are responsible for providing a complete and accurate shipping address.

You are responsible for monitoring tracking and retrieving packages promptly.

You are responsible for inspecting shipments immediately upon receipt.

You must report shipping issues within the stated claim window.

You understand delivery estimates are not guaranteed.

You understand Selora products are shipped strictly for qualified laboratory research use only.

You understand Selora does not provide shipping, storage, or handling guidance for human use, animal use, administration, injection, ingestion, dosing, treatment, or personal use.