Return & Refund Policy.

This Return & Refund Policy applies to all orders placed through Selora BioSystems and/or Selora Technologies, Inc., collectively referred to as “Selora,” “we,” “us,” or “our.”

By placing an order with Selora BioSystems, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy, our Terms and Conditions, Product Disclosure, Research Use Policy, Solvent Use Policy, Shipping Policy, and Privacy Policy.

All products sold by Selora BioSystems are supplied strictly for qualified laboratory research use only. Products are not intended for human use, animal use, medical use, diagnostic use, therapeutic use, veterinary use, cosmetic use, dietary supplement use, food use, household use, compounding, or personal use.

1. All Sales Final After Shipment

Due to the nature of research-use materials, chain-of-custody concerns, product integrity, documentation requirements, storage sensitivity, contamination risk, and compliance restrictions, all sales are final once an order has been processed, packed, labeled, shipped, or transferred to the carrier, except as expressly stated in this policy or required by applicable law.

Selora does not accept returns for:

Buyer’s remorse
Accidental orders
Changed research plans
Duplicate orders submitted by the customer
Incorrect product selection by the customer
Failure to read product descriptions
Failure to read research-use restrictions
Failure to apply a discount code
Price changes after purchase
Shipping delays caused by the carrier
Packages marked delivered by the carrier
Failure to retrieve a package promptly
Customer-provided incorrect or incomplete address
Temperature exposure after carrier-confirmed delivery
Products opened, handled, mixed, diluted, reconstituted, transferred, altered, contaminated, relabeled, repackaged, or improperly stored
Any communication suggesting human use, animal use, injection, ingestion, administration, dosing, treatment, personal use, or other prohibited use

2. No Returns Without Written Approval

Do not send any product back to Selora unless you have received written authorization.

All returns, replacements, credits, or refunds must be reviewed and approved in writing before any item is returned.

Unauthorized returns may be refused, discarded, or returned to sender. Selora is not responsible for unauthorized returns, lost return shipments, or products sent back without approval.

Approved returns may require a Return Merchandise Authorization number, return instructions, photos, order documentation, and product verification.

3. Claim Window

Any issue with an order must be reported in writing within 48 hours of carrier-confirmed delivery.

This includes:

Damaged package
Broken vial
Missing item
Incorrect item
Incorrect quantity
Documentation issue
Visible leakage
Packaging concern
Product label concern
Temperature concern
Shipment discrepancy

Claims submitted after the 48-hour claim window may be denied.

Selora may require clear documentation before reviewing any claim, including:

Order number
Customer name and email
Tracking number
Photos of the outer package
Photos of the shipping label
Photos of inner packaging
Photos of product condition
Photos of product label
Lot number or batch number
Packing slip
Description of the issue
Any other information reasonably requested

Failure to preserve packaging or provide requested documentation may result in denial of the claim.

4. Damaged Shipments

If your package arrives visibly damaged, you must notify Selora in writing within 48 hours of delivery.

You must preserve all packaging and product materials until the claim review is complete, including:

Outer shipping box or mailer
Shipping label
Insulation
Cold packs, if included
Bubble wrap or protective materials
Product containers
Product labels
Packing slip
Documentation

Do not discard any packaging before Selora completes review.

If Selora determines that the product was damaged during shipment and the claim was timely and properly documented, Selora may approve a replacement, store credit, refund, or other remedy at its discretion, subject to applicable law.

5. Missing or Incorrect Items

Missing, incorrect, or incomplete orders must be reported in writing within 48 hours of carrier-confirmed delivery.

Selora may review internal packing records, package weight records, inventory records, shipping records, order history, product photos, and customer account history before approving any replacement or refund.

If Selora confirms that an item was missing or incorrect due to fulfillment error, Selora may approve a replacement, store credit, refund, or other remedy at its discretion, subject to applicable law.

6. Lost Packages

If tracking does not show delivery and the carrier confirms the package is lost, Selora may review the claim for replacement, store credit, refund, or other remedy.

Customers may be required to cooperate with carrier investigations and provide any requested documentation.

Selora is not responsible for packages lost due to incorrect addresses, incomplete addresses, forwarding services, mail drops, customer relocation, refusal of delivery, or other customer-caused delivery issues.

7. Packages Marked Delivered

If carrier tracking shows the package was delivered, Selora may rely on the carrier’s delivery confirmation.

Selora is not responsible for:

Theft after delivery
Packages delivered to mailrooms
Packages delivered to front desks
Packages delivered to parcel lockers
Packages delivered to shared mail areas
Packages left outside after delivery
Packages not retrieved promptly
Packages exposed to weather after delivery
Packages delivered to the address entered by the customer

Customers are responsible for monitoring tracking and retrieving packages promptly upon delivery.

8. Temperature Exposure

Selora may use protective packaging, insulation, or cold packs when appropriate, but Selora does not guarantee uninterrupted cold-chain shipment unless expressly stated in writing for a specific order.

Cold packs and insulation are intended to support transit conditions only and do not guarantee that a shipment will arrive cold, refrigerated, frozen, or at any specific temperature.

Selora is not responsible for heat or cold exposure caused by:

Carrier delays
Weather conditions
Delivery location
Package left outside after delivery
Failure to retrieve package promptly
Incorrect address
Missed delivery attempt
Weekend or holiday carrier hold
Customer availability
Events outside Selora’s control

Temperature-related claims must be reported within the 48-hour claim window and supported by documentation.

9. Opened, Used, Mixed, or Altered Products

Selora does not accept returns, refunds, or replacements for products that have been:

Opened
Unsealed
Used
Mixed
Diluted
Reconstituted
Combined with any solvent
Transferred to another container
Contaminated
Altered
Relabeled
Repackaged
Improperly stored
Discarded
Handled outside appropriate research conditions
Associated with human use, animal use, injection, ingestion, dosing, administration, treatment, or personal use

Any such product is ineligible for return, refund, exchange, replacement, or support.

10. Prohibited-Use Communications Void Support

Selora products are supplied strictly for qualified laboratory research use only.

Selora will not provide returns, refunds, replacements, exchanges, credits, or support where customer communications indicate or suggest:

Human use
Animal use
Injection
Ingestion
Inhalation
Topical application
Administration
Dosing
Reconstitution for administration
Treatment
Side effects
Weight loss
Bodybuilding
Anti-aging
Wellness use
Personal experimentation
Resale for human or animal use
Any other prohibited use

Communications involving prohibited use may result in refusal of service, order cancellation, account restriction, permanent account termination, and denial of future purchases.

11. Order Cancellation Before Shipment

Customers may request cancellation before an order enters processing, packing, label creation, or shipment.

Cancellation is not guaranteed.

Once an order has been processed, packed, labeled, shipped, or transferred to the carrier, the order is final and may no longer be cancelled.

If Selora approves cancellation before shipment, a refund may be issued to the original payment method, subject to payment processor timing and any applicable fees permitted by law.

12. Unshipped Orders and Shipping Delays

Selora will make commercially reasonable efforts to ship orders within the stated processing timeframe.

If Selora cannot ship an order within the promised timeframe, Selora may contact the customer regarding a revised shipment timeframe, continued order approval, cancellation, or refund as required by applicable law.

If no shipping timeframe is stated, Selora will follow applicable mail, internet, and telephone order rules regarding shipment timing, delay notices, customer consent, cancellation, and refunds.

13. Refused, Returned, or Undeliverable Packages

If a package is refused, unclaimed, undeliverable, returned to sender, or returned due to customer-provided address issues, Selora may deny refund or reshipment.

Returned packages may not be eligible for resale or reuse due to chain-of-custody, storage, temperature, product integrity, and compliance concerns.

If Selora approves reshipment, additional shipping fees may apply.

Selora may deny reshipment or refund if the return was caused by:

Incorrect address
Incomplete address
Refused delivery
Failure to retrieve package
Unclaimed shipment
Customer relocation
Forwarding service issue
Carrier access issue
Suspected prohibited use
Violation of Selora policies

14. Sale Items, Discounted Items, and Promotional Orders

Sale items, discounted items, promotional items, bundle orders, limited-time offers, clearance items, and special-order items are final sale unless Selora confirms a fulfillment error, approved damage claim, or legally required refund.

Discount codes cannot be applied retroactively after an order is placed.

Selora does not issue refunds or credits for price changes, missed promotions, expired promotions, or customer failure to apply a discount code at checkout.

15. Shipping Fees

Shipping fees are non-refundable once an order has shipped, except where required by law or expressly approved by Selora in writing.

If a replacement is approved due to Selora-confirmed fulfillment error or verified shipment damage, Selora may cover replacement shipping at its discretion.

If reshipment is requested due to customer error, incorrect address, refused package, or failure to retrieve package, the customer may be responsible for additional shipping fees.

16. Restocking Fees

Because returned research materials generally cannot be restocked due to chain-of-custody and product integrity concerns, Selora typically does not accept standard returns.

If Selora makes an exception and approves a return of unopened, unused, unaltered, eligible product, a restocking or inspection fee may apply where permitted by law.

Any applicable restocking fee will be disclosed before the approved return is completed.

17. Refund Method and Timing

Approved refunds are generally issued to the original payment method used at checkout.

Refund timing depends on payment processor and bank processing times.

Selora is not responsible for delays caused by banks, card issuers, payment processors, or third-party financial institutions.

Refunds may exclude shipping charges, insurance charges, processing fees, restocking fees, or other non-refundable charges where permitted by law.

18. Chargebacks and Payment Disputes

Customers agree to contact Selora first to attempt to resolve any order concern.

False claims, chargeback abuse, fraudulent disputes, or intentional misrepresentation may result in account termination, refusal of future service, evidence submission to payment processors, and any other action available to Selora.

Selora may use checkout certifications, accepted policy records, tracking information, delivery confirmation, product documentation, customer communications, claim records, and account history to respond to chargebacks or payment disputes.

19. Compliance With Applicable Law

Nothing in this policy limits any rights that cannot legally be waived.

Where applicable law requires a refund, replacement, cancellation right, delay notice, or other remedy, Selora will comply with applicable law.

If any provision of this policy conflicts with mandatory law, the mandatory law will control, and the remaining provisions will remain in effect.

20. Acceptance

By placing an order with Selora BioSystems, you acknowledge and agree that:

You have read and accepted this Return & Refund Policy.

All sales are final after processing or shipment except as expressly stated in this policy or required by law.

Returns are not accepted without written approval.

Claims must be submitted within the stated claim window.

Products that are opened, used, mixed, diluted, altered, transferred, improperly stored, or associated with prohibited use are not eligible for return, refund, replacement, or support.